NYCReview
Come on people, this is completely out of control. It's Thursday night at 2:30am and there's a line forty deep for a slice of pizza? That's just stupid. At the painfully slow rate at which Artichoke moves, that's at least an hour wait. By the slice, pizza is supposed to be that cheap, quick fix - but Artichoke is neither. I totally hopped on board the 'Choke bandwagon when it opened, and was pushing it on people non-stop. After all, how could I resist hyping up a hot new slice right next to my apartment? Unfortunately, there was trouble in paradise, and I soured on this place pretty fast.
My beef with Artichoke is three-fold. First, I absolutely can't stand Artichoke's deliberately slow operation. At first, fine, bask in the glory of your 24/7 line. Everyone wants a piece. I get it. But to continuously operate like this is infuriating. Hell, even when it's empty, it still takes fifteen minutes to get a slice! Is it too much to ask to just have hot pies ready to roll? Adding insult to injury, when you finally make it to the front, you're hardly taken care of. The dudes behind the counter are more concerned with singing along to "Smells Like Teen Spirit" than getting your order correct. Keep a keen eye on what's going on, follow your slice from the pie to the oven, and then into the box to ensure they get it right. Lastly, the prices keep going up. For the signature Artichoke slice $4 isn't out of line, but pricing the others at $3.50 is a lot to ask. $7-8 for two slices? That's not cheap.
So, strike one for line enabling, strike two for poor customer service, and strike three for the non-recession friendly rates. When you take these things into account, Artichoke's rating takes a huge hit before we've even had a chance to eat anything. That being said, the pizza is great, and as much as I'd like to write off Artichoke and never return, that's not going to happen. I'm just not lining up for it ever again.